Overview
At maplecrafted, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help.

Returns

  • We accept returns within 30 days of the delivery date.
  • Items must be unused, unwashed, and in their original packaging.
  • Personalized or custom-made items (including embroidered or name-customized products) cannot be returned unless they are defective or damaged upon arrival.
  • To initiate a return, please contact us at info@maplecrafted with your order number and reason for return.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 3-5 business days to your original payment method.
  • Shipping fees are non-refundable.

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at info@maplecrafted.com
  • Exchanges for different colors, sizes, or designs are subject to stock availability.

Order Cancellations

  • Orders can be canceled within 24 hours of placing the order. After this period, we may have already started processing the order, and cancellation may not be possible.
  • Custom orders cannot be canceled after they have been put into production.

Late or Missing Refunds

  • If you haven’t received a refund yet, check with your bank or payment provider, as processing times may vary.
  • If you still have not received your refund after 10 business days, please contact us at info@maplecrafted.com

Damaged or Defective Items

  • If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the issue.
  • We will provide a replacement or refund based on your preference.

Non-Returnable Items

  • Personalized and custom-made products
  • Clearance or final sale items

Contact Us
For any questions regarding our Return & Refund Policy, please reach out to us:

  • Email: info@maplecrafted.com
  • Phone: +1 302-516-8820
  • Address: 1207 Delaware ave #552, Wilmington, DE, 19806, USA

Thank you for shopping with Maplecrafted